
Terms & Conditions of Boarding & Visiting
PICK-UP & DROP-OFF TIMES: Pick-up / drop-off of your pet MUST be made during our standard office hours unless prior arrangements have been made. - We are generally quite flexible with pick-up and drop off times outside of our standard hours during weekdays, however because we have young children, we do require a minimum of 48 hours notice if you need to make such arrangements. Unscheduled Pick-up or Drop-off outside of our standard opening hours will incur a surcharge / penalty charge (see below). Please also note that we may not be open during our standard opening hours if we do not have any SCHEDULED pick-ups or drop offs for either the morning or evening hours. Therefore, if you decide you wish to pick up or drop off your cat during a different time slot other than that originally booked, you will need to let us know AT LEAST 36 hours in advance. (PLEASE NOTE: Whilst we have in the past been flexible around opening hours at the weekends, due to family commitments, we now have surcharges for pick ups and drop offs outside our normal weekend opening hours. - All surcharges will go to our children (as it is primarily they who are affected by such disruptions). - If you do wish to pick up or drop off outside of normal opening hours on a weekend, we will try our best to accommodate this but in some circumstances we may not be able to do so at all).
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Our opening times for drop-off & pick-up are STRICTLY as follows by arrangement (unless we have made prior agreement with you for pickup or drop-off outside these hours):
Monday to Friday: 9.00am - 10.30am AND 4.30pm - 6.00pm
Saturday: OPEN BY ARRANGEMENT (Surcharges Apply - See Below)
Sunday: 4.30pm - 6.00pm
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Public Holidays 2025
Please note special opening hours for the following public holidays in 2025:
- Auckland Anniversary Day (Monday 27th January) - 4.00pm to 6.00pm ONLY
- Waitangi Day (Thursday 6th February) - 8.00am to 10.00am ONLY
- Good Friday (Friday 18th April) - 8.00am to 10.00am ONLY
- Easter Monday (Monday 21st April) - 4.00pm to 6.00pm ONLY
- Anzac Day (Friday 25th April) - 8.00am to 10.00am ONLY
- King’s Birthday (Monday 2nd June) - 4.00pm to 6.00pm ONLY
- Matariki (Friday 20th June) - 8.00am to 10.00am ONLY
- Labour Day (Monday 27th October) - 4.00pm to 6.00pm ONLY
PLEASE NOTE that we will be closed ALL DAY Saturday AND Sunday on weekends where there is a Monday or Friday public holiday.
Easter 2025
- Good Friday (Friday 18th April) - 8.00am to 10.00am
- Easter Saturday (Saturday 19th April) - CLOSED
- Easter Sunday (Sunday 20th April) - CLOSED
- Easter Monday (Monday 21st April) - 4.00pm to 6.00pm
Christmas / New Year 2025 / 2026
- Fri 19th December - Open All Day (allocated time slots)
- Sat 20th December - 9.00am to 12.00pm (allocated time slots)
- Sun 21st December - CLOSED
- Mon 22nd December - CLOSED
- Tues 23rd December - CLOSED
- Weds 24th December - CLOSED
- Thurs 25th December - CLOSED
- Fri 26th December - CLOSED
- Sat 27th December - 10.00am to 12.00pm (allocated time slots)
- Sun 28th December - CLOSED
- Mon 29th December - CLOSED
- Tues 30th December - CLOSED
- Weds 31st January - CLOSED
- Thurs 1st January - CLOSED
- Fri 2nd January - CLOSED
- Sat 3rd January - 9.00am to 12.00pm (allocated time slots)
- Sun 4th January - 4.00pm to 6.00pm (allocated time slots)
- Mon 5th January - 8.00am to 10.00am
- Mon 5th January to Friday 31st January - 8.00am to 10.00am ONLY
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SURCHARGES & PENALTY CHARGES: The following charges will be applied for all pickups and drop-offs outside our normal opening hours when arranged in advance:
- Saturday AM: Surcharge of $25 per cat
- Saturday PM: Surcharge of $35 per cat
- Sunday AM: Surcharge of $50 per cat
- Christmas & New Year Public Holidays: $150 per cat
- All other Public Holidays outside scheduled hours: Surcharge of $100 per cat
- Outside of normal hours without prior arrangement: Penalty Charge of $100 per cat ($200 per cat on public holidays)
Surcharges also apply for administration of medication and wet food (see below).
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NEW CUSTOMERS: If you wish to make a booking in the communal area but have not stayed with us before, you MUST call us to discuss your pet's suitability for boarding. We WILL NOT accept any online booking requests from new customers until we have had a phone conversation. We also will not accept bookings for peak periods (Christmas, New Year, Easter) in the communal area if your cat has not already previously stayed with us. - We offer customers the option of a minimum 3-day pre-Christmas trial to assess a cat's suitability for boarding over this busy period, however Pre-Christmas trials must be completed by the end of August each year. Absolutely NO exceptions will be made to this. If boarding in a private suite, pre-Christmas trials are not necessary. If you make an online booking request, we will attempt to call you, but if we are unable to make contact with you after 2 attempts, your booking will be automatically cancelled and you will receive an automatic email advising you of this.
SPECIFIC BREEDS: Due to their temperament, and our experience with Burmese and Oriental breeds (e.g Siamese & Tonkinese), we will no longer accept them for bookings in the communal area. - We have found that 99% of all such breeds do not adapt well to a communal environment and make it very disruptive for our other guests. We will only accommodate such breeds in a private suite. NO exceptions.
VISITING YOUR CAT WHILST BOARDING: Whilst we no longer allow routine public access to the main cattery area due to health and safety reasons, we are happy to negotiate visiting for customers whose cats are staying for an extended period. If you wish to visit your cat whilst boarding, we do require AT LEAST 48 hours notice as we will need to plan for somebody being present during the visit in order to ensure the safety of our other guests. Please note that visits must be during standard opening hours unless by prior arrangement and it may not be possible to visit during busy periods (e.g Christmas) and visits are limited to a maximum of 20 MINUTES per visit.
VACCINATIONS: All cats staying with us must be de-sexed and have an up to date vaccination. There is some debate about whether cats require vaccinations either yearly or 3-yearly. - International guidelines, as well as vaccination manufacturer guidelines generally advise that 3 yearly is sufficient for cats simply living at home without much contact with other animals, but that where a cat is in contact with other animals (such as a cattery environment), vaccination boosters should occur every 12 months. Therefore, in order to ensure the health and well-being of all of our guests, your pet must have a qualified veterinary approved vaccination for Feline Panleukopenia (enteritis), Calcivirus and Rhinotracheitis (herpes) which has been administered within the past 12 months and is current for the total period of their stay. Proof of vaccination MUST be presented at the time of check-in for all new customers who have not previously boarded with us and for those cats who have had a booster vaccine since their previous stay. - PETS WILL NOT BE ACCEPTED FOR BOARDING WITHOUT EVIDENCE OF VACCINATION IN THE PREVIOUS 12 MONTHS
FLEA & WORM TREATMENTS: Your pet should also have up-to date flea and worm treatments prior to arrival. If your pet requires these to be done, we can administer flea treatment (Advantage / Bravecto +) and / or worm treatment (Drontal) for an additional charge.
SPECIAL DIETARY REQUIREMENTS: Special diets can only be administered if your pet is boarding in a private suite.
- WET FOOD: Due to increased requests for administration of wet food (and associated clean up), as of the 1st April 2025, there will be a surcharge of $2.50 for the administration of EACH serving of wet food. Please note that we will not serve wet food at all during summer months (December - March) due to higher temperatures making the food go rancid quickly and attracting flies.